What Do I Say? covers both practical matters and spiritual and emotional topics, always mindful of the fact that many people in their final days are not able to talk about or express what they are going through. It touches on areas that should be addressed before someone dies, such as a will, DNR orders, funeral planning, and other topics, and gives suggestions for what to do if someone is non-communicative or unconscious. The last chapter includes prayers to say when family and friends visit with their loved one. This is not a comprehensive end-of-life planning or medical guide, but a brief overview of how to communicate with someone who is dying. Above all, the book stresses that conveying a sense of loving presence and a willingness to listen are usually what is most needed.